Privacy Policy

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Fill out a contact form
• Make a reservation or booking
• Subscribe to our newsletter
• Communicate with us via email or phone

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Date of birth and age
• Gender
• Payment information
• Service preferences and requirements
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

We use the information we collect for the following purposes:

• To provide and maintain our services: Processing bookings, managing appointments, and delivering the services you request
• To communicate with you: Sending confirmations, updates, and responding to your inquiries
• To improve our services: Analyzing usage patterns and feedback to enhance our offerings
• To process payments: Handling billing and payment transactions securely
• To send marketing communications: With your consent, sending newsletters, promotional materials, and service updates
• To comply with legal obligations: Meeting regulatory requirements and responding to legal requests
• To protect our rights: Preventing fraud, ensuring security, and enforcing our terms of service

We may share your information in the following circumstances:

With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Email service providers
• Website hosting providers
• Analytics providers

With Our Staff Members

We share necessary information with our staff members (including OK Grandma participants) to fulfill service requests while maintaining confidentiality.

For Legal Reasons

We may disclose your information if required by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We do not sell your personal information to third parties.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You have the following rights regarding your personal information:

Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.

Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

Opt-Out of Marketing

You can unsubscribe from our marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us directly.

Cookie Preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

To exercise any of these rights, please contact us using the information provided below.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your information may be transferred to and maintained on servers located outside of your country of residence. By using our services, you consent to the transfer of your information to Japan and other countries where we operate.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or our data practices, please contact us: